1. Operator identification
The website and commercial offers described herein are operated by Vivopure, with correspondence address 50 Avenue Rd, Mosman NSW 2088, Australia, email notifyuse@vivopure.world, and telephone +61 2 9960 2972. References to “we”, “us”, or “our” mean Vivopure unless context requires otherwise.
2. Acceptance and eligibility
By accessing pages, submitting forms, or placing orders, you declare that you are at least eighteen years old and legally capable of entering contracts in your jurisdiction. If you use the site on behalf of an organisation, you warrant authority to bind that organisation. If you do not agree to these Terms, discontinue use immediately.
3. Products and informational nature
BioVitalen is marketed as a food supplement or dietary product for general wellness contexts. It is not represented as a medicine or therapeutic good for treating diseases unless separately registered as required by law. Product descriptions on static pages are summaries; the label and package insert supplied with your shipment prevail where discrepancies arise. Images are illustrative; minor packaging changes may occur between batches.
4. Orders, pricing, and currency
Prices are displayed in Australian dollars unless another currency is expressly stated at checkout. Published prices include GST where Australian law requires it to be quoted inclusively. We may adjust prices, shipping fees, or promotional thresholds prospectively. An automated acknowledgement of an enquiry does not guarantee acceptance of an order; we may decline orders for stock, compliance, fraud-prevention, or geographic reasons. You are responsible for providing accurate delivery and contact details.
5. Payment and fraud screening
Payments are processed through secure third-party gateways. You authorise us and our processors to charge the selected payment instrument for the total amount disclosed at checkout. We may verify transactions with card networks or fraud databases. If payment fails, we may cancel the order without liability beyond refunding any amounts actually received.
6. Shipping, title, and risk
Risk of loss passes in accordance with the Incoterm or carrier terms stated at checkout, typically upon delivery to the address you supply. Title passes when we receive full payment unless mandatory consumer law provides otherwise. Delivery timelines are estimates; carrier delays, customs inspections, or weather events are outside our reasonable control but we will provide assistance within practical limits.
7. Consumer guarantees in Australia
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where a statutory major failure applies to goods, you may be entitled to a refund or replacement. Where a minor failure applies, we may choose repair or replacement within a reasonable time. Our Return Policy explains voluntary commercial policies that supplement statutory rights.
8. International customers
If you order from outside Australia, you are the importer of record responsible for customs duties, taxes, and compliance with local supplement regulations. We may refuse shipment where import rules make lawful delivery impractical.
9. Acceptable use
You agree not to misuse the site, including by attempting unauthorised access, scraping in a manner that degrades performance, introducing malware, harvesting personal data of others, or submitting unlawful content through forms. We may suspend access and cooperate with authorities when misuse is detected.
10. Intellectual property
Trade marks, logos, text, layout, and curated imagery belong to Vivopure or licensors. You receive a limited, revocable licence to view content for personal shopping purposes. Any other reproduction requires prior written consent.
11. Third-party services
Hyperlinks and embedded tools may connect to independent providers. Their availability does not imply endorsement; their terms govern your relationship with them.
12. Limitation of liability to the extent permitted
To the fullest extent permitted by law, we exclude liability for indirect, incidental, special, consequential, or punitive damages, and for loss of profits, data, or goodwill arising from site use or product consumption except where such exclusion is void. Our aggregate liability for claims relating to a single order is limited to the amount you paid for that order unless a non-excludable statutory rule imposes a higher measure.
13. Indemnity
You agree to indemnify and hold harmless Vivopure and its personnel against claims arising from your breach of these Terms, your misuse of products contrary to label directions, or your violation of third-party rights, except to the extent caused by our wilful misconduct.
14. Force majeure
We are not liable for delays or failures due to events beyond reasonable control, including natural disasters, pandemics, wars, strikes, failures of public infrastructure, or supplier insolvencies, provided we use commercially reasonable efforts to mitigate impact.
15. Privacy and communications
Personal data practices are described in the Privacy Policy. Operational emails about your order are necessary for performance and are not marketing unless separately labelled. Marketing messages require appropriate consent where required.
16. Amendments
We may update these Terms by posting a revised version with a new effective date. Orders confirmed before the change remain governed by the prior Terms for those transactions.
17. Governing law and disputes
These Terms are governed by the laws of New South Wales, Australia. Courts in that jurisdiction have non-exclusive subject-matter competence unless mandatory consumer rules assign another forum for certain residents. You may also access alternative dispute resolution schemes where eligible.
18. Severability and assignment
If a clause is invalid, the remainder stays effective. We may assign our rights to a successor in connection with a merger or asset sale; you may not assign your rights without our consent.
19. Electronic communications and records
You consent to receive notices about orders, security, and legal updates electronically at the email address supplied. You are responsible for keeping that address current. Electronic records satisfy any legal writing requirement where permitted.
20. Survival
Sections relating to intellectual property, liability limits to the extent enforceable, indemnity, governing law, and dispute resolution survive termination of the agreement between us.
21. Entire agreement
These Terms, together with the policies linked herein, constitute the entire agreement regarding website use and distance sales to the exclusion of prior inconsistent statements unless fraud is proven.
22. Contact
Questions about these Terms may be directed to notifyuse@vivopure.world.